Returns & Exchanges

At MooGoo, we want you to love your skin and your products, which is why we offer a 30-day satisfaction guarantee for all purchases. If a product isn't the right fit for your skin type, we are happy to facilitate a return or exchange to ensure you find your perfect routine.

1

Initiate Your Request

Contact our friendly customer care team via email with your order number and the specific items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging to prevent damage during transit, ensuring all lids are tightly sealed.

3

Ship to MooGoo

Affix the provided return label to your parcel and drop it off at your nearest authorized postal service location.

4

Receive Refund or Credit

Once our warehouse receives and inspects your return, we will process your refund to the original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing